Privacy Policy

This Privacy Policy applies to the website at https://starheatingair.com and the service-request and estimate-request features available through it. It does not replace any separate privacy notice that may apply to financing applications, manufacturer programs, or another company’s website.

We collect information you choose to provide, including:

• your name, phone number, and optional email address;
• your city or job location;
• the type and timing of service you request;
• project details and whether you want to discuss financing; and
• communications you send to us by email, phone, text, or the website form.

Our hosting and security providers may also process technical information such as an IP address, browser or device type, request time, referring page, and basic server logs needed to deliver and protect the site.

We use information to:

• respond to an inquiry and contact you about requested service or an estimate;
• schedule, prepare for, and provide heating, cooling, refrigeration, or related work;
• discuss financing options when you ask us to do so;
• operate, maintain, secure, and improve the website and our business records; and
• comply with law, prevent misuse, and resolve disputes.

We do not sell personal data, and the current website is not configured for targeted advertising or behavioral advertising.

We may share information with vendors that help us operate the website and deliver your request, including Vercel for website hosting and Resend for email delivery when that email service is enabled. These providers process information for the services they supply to us.

We may also disclose information when reasonably necessary to comply with law, protect safety or rights, investigate misuse, or complete a business reorganization. We do not give lead information to unrelated third parties for their own marketing.

The site embeds Google Maps and links to Google reviews, the Better Business Bureau, and other outside services. Those companies may receive technical information from your browser and apply their own privacy terms. Google explains its practices in the Google Privacy Policy.

We do not currently use advertising cookies or a website analytics service. Our hosting provider and embedded third-party features, including Google Maps, may use cookies or similar technologies for security, functionality, and their own operations.

We keep inquiries and related business records only as long as reasonably needed to respond, provide service, maintain appropriate records, comply with law, and resolve disputes. Technical logs are retained according to the settings and practices of the providers that operate the site. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Depending on applicable law, you may ask whether we process your personal data and request access, correction, deletion, or a portable copy. You may also ask about any applicable right to opt out of sale, targeted advertising, or certain profiling. We do not currently sell personal data or use it for targeted advertising.

Send a request to david@starheatingair.com or mail it to PO Box 1265, Seminole, TX 79360. We may need to verify your identity before acting on a request. If we deny a request and applicable law gives you an appeal right, reply with “Privacy Appeal” in the subject line and explain your concern. You may also contact the Texas Attorney General about a privacy complaint.

This site is intended for adults seeking property services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the site. Please contact us if you believe a child submitted information.

We may update this policy as the website or our practices change. The date at the top shows the latest revision. Questions may be sent to david@starheatingair.com or directed to Star Heating & Air, LLC, 252 Co Rd 306, Seminole, TX 79360, (432) 788-7626.